Customer First
Giving Our
All
Customers who purchase a Toyota are also placing their trust in Toyota as a company. It is because of this that we dedicate ourselves to giving it our all to our customers. Everything we do revolves around improving customer satisfaction, safety and quality because we know that buying a Toyota isn’t just about getting a vehicle to get them around, but also having a new addition to the family and the whole Toyota experience.
We have implemented a variety of projects to help us boost our standards, such as improved Sales & Service, Customer Support, Showroom Environment, and Sales Personnel training. We are also constantly striving to improve the production of our vehicles, so that our customers can get their vehicles with the best of quality and in the minimal waiting time.
Sales and Service Network
Comprehensive
Network
With one of the most comprehensive Sales and Service networks in the country, we are able to reach out to as many customers as possible, for greater convenience.
GRANDTOTAL
CENTRES
92
Sales Centres
91
Service Centres
48
Body & Paint
LOCATIONS
NORTHERN
Kedah, Penang, Perak and Perlis
CENTRAL
Kuala Lumpur and Selangor
EASTERN
Pahang, Terengganu and Kelantan
SOUTHERN
Melaka, Johor and Negeri Sembilan
Products
Embracing Trends
And Innovations
Catering To Diverse Lifestyles With A Wide Range of Products
We embrace emergin trends and innovations, utilising our latest technology to develop a wide range of Toyota vehicles that satisfy the local market’s demands, from luxury passenger cars, sports cars, multi-purpose vehicles and sport utility vehicles, to puck-up trucks and vans.
We also want to focus on vehicles that pursue the pure enjoyment of driving. Creating a connection between the car and driver that transcends “Fun to Drive” by embodying Toyota’s “WAKU-DOKI” (exciting) image and sports car spirit.
Accessories
Toyota
Genuine Accessories
Toyota Genuine Accessories have been uniquely developed for the Malaysian market and are available for all Toyota vehicles. We allow our customers to personalize and enchance their vehicles to their liking.
Our customers ar eprovided with a wide range of accesories to suit their Toyota vehicles. Fitment is done in the Accessory Centre at our Integrated Quality Hub (IQH) by our certified technical personnel, to meet the stringent Global Toyota Quality standards. To provide our customers peace of mind, all our Toyota Genuine Accessories are offered with warranty.
Tailored Just For
Your Toyota
Insurance
Panel of
Insurances
Toyota’s panel insurers include: MISG Insurance (Malaysia) Bhd, Tokio Marine Insurans (Malaysia) Berhad, Etiqa General Insurance Berhad / Etiqa General Takaful Berhad, AXA Affin General Insurance Berhad & Allianz General Insurance Company (Malaysia) Berhad.
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24 Seven Road Assist
24Seven
Road Assist
01
Offer 24Seven road side assist service and breakdown assistance.
02
Free minor on-the-spot repairs and towing
03
General line : 1-800-888-247
Accessories
Toyota Capital
Malaysia (TCAPM)
Toyota Capital Malaysia (TCAPM) is a joint venture between Toyota Financial Services Corporation (TFSC) and UMW Corporation, providing automotive financial services for Toyota and Lexus customers.
TCAPM offers a variety of auto-financing products to meet the needs of the customers such as an affordable Toyota 2-Tier Plan, interest-saving Toyota FlexiPlan, Islamic leasing with Toyota Drive & Lexus Access, and fixed instalment Hire Purchase plans (Conventional & Islamic). These unique auto-financing products are designed to enrich the joyful experience of Toyota car ownership.
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TCAPM has support outlest located at Toyota Showrooms in almost every state, providing resources and dedicated Auto-Finance Executives to attend to Toyota customer’s financing needs.
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After Sales Service
Extensive
Service Network
Ensure Consister
Quality Service
We have established an extensive service network in Malaysia to cater to our increasingly large base of customers. As of 2019, we have 91 Toyota Service Centres nationwide, offering a wide range of services and products for their convenience, from periodic and preventive maintenance services to body and paint repairs.
Our authorised service centres are well equipped with state-of-the-art facilities and equipment, and our highly trained technical experts use oly specially designed precision tools for Toyota’s diagnostics, service, repairs and maintenance.
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Our customer’s convenience is always a priority, and our Appointment System and Express Maintenance allows our customers to easily manage their schedule when servicing their Toyota vehicles.
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A Lifetime of Rewards for Toyota Customers
All New
Loyalty Programme
Own a Toyota and be rewarded for a lifetime! That is our commitment to all Toyota car owners with the launch of New Loyal-T Programme.
With Toyota’s Loyal-T Programme in place, new customers can immediately earn points that they can redeem for E-service vouchers and merchandises from the moment they purchase a new Toyota. All existing customers stand to benefit from points with additional vehicles purchases, or whenever they service their vehicles, purchase spare parts, renew their motor vehicle insurance, or subject their vehicle to body and paint services from all authorized Toyota branches and service dealers nationwide.
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Toyota Driver App
App Launched
Since 2017
We have launched the Toyota Drive mobile app in 2017, which is downloadable from the App Store and Google Play. Toyota owners will be able to schedule service appointments, view appointment history and service packages, get 24/7 road assistance, locate a Toyota outlet, view the latest Toyota models, check out pre-owned Toyota vehicles that are on sale, and much more, all on their handheld device.
Toyota Driver App
Genuine Parts
At the Right Time
Distributing Toyota Genuine Parts at the Right Time
Distribution of Toyota Genuine Parts is done through the Parts Distribution Centre. We have also established regional distribution centres in Sabah and Sarawak near out outlets, to ensure that Toyota Genuine Parts are delivered in a timely manner.
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Body & Paint
EXTENSIVE
SERVICE NETWORK
Our Toyota Body and Paint Centres specialise in restoring your Toyota to prestine condition. From highly specialised and trained personnel, right down to state-of-the-art body repair and service equipent that we use, customers can always rest assured that their Toyota’s body and paint will be strictly and accurately restored. These are accompanied by a one-year warranty, which reflects out confidence in quality.
Topmark
ENCHANCING VALUE
AND ASSURING QUALITY
Enhancing the Value and Assuring the Quality of Pre-owned Toyota Cars.
Toyota Top Mark is the pre-owned evhicle business operated by Toyota Dealer that supports new vehicle sales by offering trade-in services to customers who are buying new Toyota vehicles. Its presence also guarantees that the resale value of Toyota vehicles is protected, so that owners will get the best value when trading-in their used Toyota vehicles.
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